Frequently Asked Questions

Q. 1) Do you have any software for your Keyboard?

Yes we do! You can download it here. Below are some videos on how to use the software.

Video 1 link: How to add Media Keys to your Matrix Elite Series 60% Keyboard.
Video 2 link: How to create custom RGB lighting effects for the Elite Series 60% Keyboard.
Video 3 link: How to set custom functions on your Matrix Elite Series keyboards.

Q. 2) How long does shipping take?

Shipping times depend on what shipping you select and where you are located in the world. When you checkout there should be an estimate on how long shipping takes as well. *International orders could take a few days longer due to the package getting cleared by customs.

Q. 3) What is your return policy?

Returns for defective products: We accept returns for defective products within 30 days from when order was delivered. Customers must request a return from Matrix Keyboards through our Product Return Form. Please provide as much detail and any photo/video evidence of the defective product when filling out the Product Return Form so our team can better assist you. Once you have contacted Matrix Keyboards please wait up to 2 business days for a reply for final instructions. Please contact us only once regarding the return as multiple emails could delay the return process.

Returns: We accept returns within 30 days from when order was delivered. Customers must fill out our RMA Request Form first and await further instructions from our Customer Support Team upon review of your return request. Once you have contacted Matrix Keyboards please wait up to 2 business days for a reply for final instructions. Please contact us only once regarding the return as multiple emails could delay the process.

*We do not accept returns past our 30 day return policy. Defective keyboards past our 30 day return policy could fall under our 1 year warranty.

Q. 4) Where can I go to get the most up to date information and Matrix News?

You can follow us on social media and sign up for our newsletter. Access to these can be found on the bottom of each page.

Q. 5) How do I do different functions on the keyboard?

The keyboard manual can be found here.
The Clix Manual can be found here.

Q. 6) Do you ship to my country?

We ship to the following Countries:
Bulgaria Hungary Japan Poland France United Kingdom
Australia Canada Denmark Iceland Monaco Portugal
Austria Finland India Netherlands Spain Sweden
Belgium Croatia Germany Ireland Norway Switzerland
Greece Italy United States

Q. 7) How much is shipping to my country?

Shipping prices vary depending on location and shipping method chosen at checkout. You may check shipping rates at checkout prior to confirming your order.

Q. 8) Are our keycaps compatible with your keyboard?

Compatible NOT Compatible
Matrix Elite Series Apex Pro
Ducky One 2 Mini Any 65% keyboards
Anne Pro 2 Cosair K70 Rapid Fire
Vortex Poker Razer Huntsment Tournament Edition
All Hyper X Keyboards Mass Drop ALT
All Ducky TKL Logitech G Pro
Gateron Switches Logitech
Cherry MX Switches ISO Layout
Kalih Switches Nordic Layout
ANSI Layout Logitech G Pro x
Omni Point Switches

Here is a layout of the Matrix Elite Series Matrix Keyboard Layout

Q. 9) When will sector 4 release?

Sector 4 release date TBD

Q. 10) What if my keyboard breaks and is under warranty?

All keyboards under warranty are subject to inspection from Matrix Keyboards Team. Warranty only covers any defections caused during manufacturing production. Anything determined as wear or tear from excessive use is not covered under our warranty.

PCB: 1 year Warranty
Cable: 1 year warranty
Switches and keyboard keycaps: 3 month warranty
Case: 1 year warranty

If you believe your product falls under our warranty please refer to our defective return policy.

Q. 11) What switches do you offer and what are the specs?

You can find out all about the switches we use and the differences here.

Q. 12) When is my Clix Keyboard shipping?

Clix keyboards have landed in the US and are awaiting to clear customs. Once customs clears the shipment they will arrive at our warehouse the next business day. While this is still an estimate we expect keyboards to begin shipping on Monday December 20th to ship before Christmas.

Q. 13) *International Orders* I placed an order and the shipment seems to be held up at partner facility in California

This indicates that the order has been sent to USPS international shipping partner, Global Post. Please click HERE to track the international shipment progress.
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